Processing Time
Generally, orders are shipped within 1-7 business days of order confirmation/payment. Orders made on the weekends might experience a delay.
The processing time for the pre-sale item is based on the information provided on the purchase page.
Customs & VAT Fees
In rare cases, orders may incur customs and VAT fees charged by your government, not our site.
For customers from the EU (for example, Germany), UK, and US affected by customs clearance, we give priority to sending packages from warehouses in the EU, UK, and US so customers don’t need to pay tax if we have the products in stock. Otherwise, the goods will be shipped from warehouses in Hong Kong. In rare cases, orders may incur customs fees. If customs fees are incurred, it is the buyer’s responsibility to cooperate with customs clearance and pay the clearance fee. Please first understand the local customs clearance policy and fees before confirming and making a purchase.
Please note that customers in Brazil may be required to pay up to 60% in customs fees.
Delivery
Your order may be delivered to you by either the local post office or a local courier. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
MILITARY MAIL
We do NOT ship to military addresses.
